Contra Costa County Employer Advisory Council/ Employment Development Department
Techniques for Conflict Resolution
Tuesday, October 18, 2016
7:30 a.m. to 10 a.m.
Concord Clarion Hotel
1050 Burnett Avenue
Concord, CA 94520
Human resources personnel and business owners deal with conflicts in the workplace on a daily basis. This course provides valuable steps and tools to help address difficult disputes that often arise at the workplace that do no squarely fit into any other category.
Attendees will learn:
- How to spot conflict before it spots you.
- How to address conflict in business/working situations.
- Neutral steps to take in order to help unfold the conflict.
- How to deal with conflict derailers.
- Tried and true steps to come to a resolution.
- When bringing in a third party might be useful.
Jessica A. Braverman
Licensed to practice law in California since 1990, Ms. Braverman volunteers at the Contra Costa County Superior Court as a settlement conference mentor and a discovery referee. She has resolved thousands of disputes as both a trained mediator and settlement conference facilitator.
With a background in both teaching and training, Jessica customizes management training courses to fit the particular needs of each business and organization. She also teaches human resources management at Los Medanos College at night. Jessica owns the California Employment Law Training Center, a division of Braverman Mediation and Consulting.
This employer seminar is provided for educational and informational purposes only. It does not constitute an endorsement of the curriculum or speakers by the State of California Employment Development Department (EDD) or by the Contra Costa County Employer Advisory Council (CCCEAC). Aside from staff designated to represent the EDD, we assume no responsibility for the accuracy, legality, or content of the materials provided during this event.
The EDD, an equal opportunity employer/program, is a partner in this event. Auxiliary aids and services are available upon request to individuals with disabilities. Requests for services, aids, and/or alternate formats need to be made prior to the event by calling 925-602-0134 (voice). TTY users please call the California Relay Service at 711.